“I would recommend 848 and Digicorp and we are very happy with our choice.”

We wanted to escape our previous supplier as the service we had experienced was nothing short of shambolic. It took us 5 months but Digicorp and 848 supported us every step of the way.

We chose Digicorp and 848 because we thought the package offered to us after our initial consultation was perfect for our needs. This coupled with the support received before and during the project has convinced us that we made the right choice.

We have upgraded to 365 which we had tried to do with our previous supplier. Security has improved as a result. Two-factor authentication is also now enabled so password reset requests are no longer sent to me to handle!

I would recommend 848 and Digicorp and we are very happy with our choice.

— Robert Andrews, 33 Bedford Row

“Excellent support and fast issue resolution.”

Our previous supplier didn’t deliver on what they promised. Because of this experience, when we went out to tender, we set the bar high when looking for a new IT partner. So, for 848 to meet these expectations, meant they really impressed the senior team at Incentive.

You never feel like you’re just a number with 848, you always have that personal relationship and interaction – whether you’re working directly with the team or calling up the service desk for support as an end-user.

848 ticked all the boxes we were looking for in terms of support, and there were also cost savings made by moving to them. The team has continued to deliver exactly what was said on the tin – excellent support and fast issue resolution.

— Alisha Henderson, Incentive FM Group

“This was excellent as it proved their knowledge…”

848 quickly understood our infrastructure and took on board all the information we provided. They asked for extra information that we had initially forgotten to prepare. This was excellent as it proved their knowledge of the requirements for Microsoft 365, plus it meant nothing was missed during the implementation.

The implementation went very smoothly. 848 prepared the majority of the environment before we were engaged, which meant very little of our time was used in the initial set up. It also meant that the interruption to office staff was kept to a bare minimum.

The support from 848 has been quick and correct on the very few support cases we have had to raise. Having 848 support as the frontline gives us a faster response time than dealing with Microsoft direct. It also gives us the advantage of an account manager who can escalate calls if required and help with additional tasks (like purchasing extra licenses, changing existing ones), which speeds up the process, management and use of the Microsoft 365 service.

— Adam Hughes, Director, Quest Leisure

“They are accountable, supportive and patient, and didn’t let us down once.”

Working with 848 is like working with a full-service agency. They are responsive and have a complete team of specialists with high quality skills for all different solutions and aspects of a project. That made me feel so much more confident and gave me complete reassurance that we picked the right partner.

They put in extra hours and went above and beyond to support us and get the job done. I could only really sleep at night because I knew I could pick the phone up to the 848 team in the morning! They are accountable, supportive and patient, and didn’t let us down once.

— Penny Whitelock, CEO, Miriad Products LTD

“We like your ‘can do’ attitude and the flexibility/agility.”

Both myself and the other members of the team are very pleased to have you working alongside us on this challenging and important piece of work. We like the ‘can do’ attitude and the flexibility/agility you’ve shown over the last 3-4 months in keeping the shape and momentum going on all fronts. The response from everyone in your team is always positive and that makes a huge difference on these programmes.

Thanks for your ongoing commitment – way to go yet but we’ll get there.

— Chief Technology Officer, UK Cinema Group