“They never came across as ‘salesy’ – they were just friendly and helpful which made our decision to pick them an easy one.”

848 came out to our organisation before anything was signed to understand our requirements, discuss the options and explain how the process would work. Their team looked at our processes, understood them and suggested how things would work in Dynamics 365 and what improvements could be made.

During the migration work, the 848 team always kept in touch and communicated how things were progressing. That’s to be expected – but where I think 848 excelled is how the team dealt with the unknown issues. Whenever there was a problem, they were always quick to jump in and help out. Any transfer of data from one system to another can have its issues, but their support team were amazing in helping to resolve them, even if it was just outside of scope.

We find the Dynamics 365 environment delivered by 848 is a great system to use, and the customisations provided by the team really helped our business maximise efficiency. We have cut out so many old processes that used to take days and now, take minutes. This gives time for our teams to focus on so many other things we previously also never had time for.

— George Andreou, Business Support Manager, BKSB

“848 cares about what they do.”

When I first contacted 848 they were warm and approachable. As the head of an organisation who is responsible for far too many things, I needed to bring in people who would empower us in a positive way. I trust that 848 cares about what they do, and this helps us to support the people we serve. 848 feels like a part of the team.

848 had to bring together a number of complex and disconnected streams. They did this by working with us to understand our needs, discuss solutions and then implement. 848 made it easy by keeping it simple and helping us to see the whole picture on our terms – not in jargon-y, unhelpful language.

The 848 team aren’t patronising. Many of us hold specialist information, and most IT professionals treat you like you’re an idiot if you don’t speak their language. 848 has always translated information to us in a comprehendible way.

— Megan Karnes, Founder and Director, Hoarding UK

“I strongly recommend 848!”

Since upgrading to O365, we’ve found it much easier to collaborate and share documents. I find the team to be knowledgeable and supportive and I trust them to give me the right advice for my business needs.

— Francesca Monaco, Augmentable Marketing

“This was excellent as it proved their knowledge…”

848 quickly understood our infrastructure and took on board all the information we provided. They asked for extra information that we had initially forgotten to prepare. This was excellent as it proved their knowledge of the requirements for Microsoft 365, plus it meant nothing was missed during the implementation.

The implementation went very smoothly. 848 prepared the majority of the environment before we were engaged, which meant very little of our time was used in the initial set up. It also meant that the interruption to office staff was kept to a bare minimum.

The support from 848 has been quick and correct on the very few support cases we have had to raise. Having 848 support as the frontline gives us a faster response time than dealing with Microsoft direct. It also gives us the advantage of an account manager who can escalate calls if required and help with additional tasks (like purchasing extra licenses, changing existing ones), which speeds up the process, management and use of the Microsoft 365 service.

— Adam Hughes, Director, Quest Leisure

“We are able to put our trust in the 848 team.”

After 8 years, our relationship with 848 has gone from strength to strength. We have seen first-hand the capabilities of the business, and this has meant we are able to put our trust in the 848 team to represent the Deloitte name.

— Global Cloud Engineering Lead, Deloitte